RMA (Return Merchandise Authorization)
- You must request RMA within 5 business days of receiving DOA, defective or damaged item.
- Any missing parts or accessories must be claimed within 5 days of receiving your order.
- Buyers are responsible for returning any malfunctioning item within 30 days of arrival.
- Refunds will be issued minus $20 (shipping and handling cost).
- You must return everything you received in the same way you received in order to get a full refund.
- Shipping and handling fees are not refundable as we do not get this money, carrier does.
Paypal is preferred. Payments made via PayPal must have confirmed shipping addresses.
Payment Types Accepted - Paypal, Amex, Discover, MasterCard, Visa
Every single computer goes through a refurbishing process and is tested numerous times before shipping. All parts are tested carefully and computers are restored to its original specifications. Refurbished condition does not guarantee a brand new look. These are off-lease computers which go through the refurbishing process listed on our About Us
page: Computers are cleaned, all parts are fully tested and replaced if necessary, and operating system is installed with latest updates and drivers. Items may show signs of normal cosmetic wear and tear, which do not affect the functionality of the computer. All computers are shipped in perfect working order. Please contact us if you have any questions or concerns about item's condition.
Standard shipments will be shipped through Fedex. We usually ship within 1-3 days Business Days of payment received. Tracking Numbers will be emailed shortly after. If you have purchased multiple items from us, they may be shipped in the same box or boxes to ensure a safer delivery. We do not ship to any location outside of the USA. We only ship to confirmed addresses. The shipping address must either be confirmed in PayPal or it must be the billing address for the credit card you are using.
We stand behind our refurbished computers and we offer an outstanding 90 days hardware warranty. The warranty covers the computer's hardware against functional defects that are not covered by the original manufacturer. It does not cover any special needs you might have such as installation assistance or any other custom situation. It also does not cover software issues, neglect, or unauthorized repair. If by any chance you receive your item and there is a problem, we will work with you to correct the problem. If it is necessary to be returned for repair/replacement, we will repair or replace the item and ship it back to you. Please contact us with warranty requests.